7X / Phone & connectivity

Zeekr 7X Bluetooth connected but no music: check the audio source

A Bluetooth connection and the active entertainment source are different controls. Check the source before repeatedly removing a working phone pairing.

3 min readReviewed 27 October 2026

2025Zeekr 7X export software; equipment dependentEurope

CHECK YOUR CAR2025 Zeekr 7X · Europe English online manual · Long Range RWD reference

Checked against the official European English MY2025 7X online manual on 27 October 2026. China-market apps, hardware and OTA versions differ. Match your car’s display and equipment; the Chinese report supplies context, while the manufacturer manual supplies the procedure.

THE QUICK ANSWER

Open the multimedia menu and use its selection control to choose Bluetooth music. Check playback, the active media volume and Mute all in the audio pop-up.

Chinese owner report: context, not a diagnosis

The owner says the phone connected but Bluetooth media had to be selected separately; the same post compares trip energy readings. This is an individual report or discussion, not evidence of a widespread defect. The checks below concern the European export car; they do not establish what caused the Chinese owner’s symptom.

Before you start

Park, connect a paired phone and start an ordinary audio track. Keep the volume modest for the first test, especially after changing sources.

Follow the export-car controls

1Choose Bluetooth musicOpen Multimedia and use the multimedia selection button to choose Bluetooth music rather than radio, USB or online media.
2Check play and volumePress and release the scroll wheel to pause or play media; scroll to adjust the currently active audio source.
3Inspect the media sliderOpen the arrow in the volume pop-up and check the Media slider. Review whether Mute all was selected.

Tick steps as you go. Your progress stays in this tab.

Check the result

Listen for the intended track and watch the selected source. If playback still fails, record the phone, software and behaviour for support. The source-selection procedure is a control check, not a guaranteed repair for an interruption or compatibility fault.

Common questions

Why can call volume work while music is quiet?+

The manual gives calls and media separate volume sliders. Check the slider for the function being tested.

Must I delete the paired phone?+

Deleting it is not part of this audio-source check. Confirm the selected source and playback first.

SOURCES & SCOPE

Where this guide comes from

Operating steps are checked against manufacturer documentation; Chinese owner discussions are labelled as anecdotal reports. They identify questions, not the prevalence or cause of a fault. Reviewed on 27 October 2026. This is a source-based guide, not a claim of hands-on vehicle testing.

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