C10 / Phone & connectivity

Leapmotor C10 app says unlocked but the car is locked

Treat an app lock icon as reported information. If it disagrees with the car, verify security at the vehicle before relying on another remote command.

3 min readReviewed 27 October 2026

2025 manualC10 BEV infotainment / fitted equipmentAustralia · export specification

CHECK YOUR CARC10 BEV · Australia English documentation · June 2025 manual · export equipment only

Checked against the English BEV manual linked below. China-market reports identify the owner question; they do not establish an export defect, a recall or a guaranteed fix. Match the handbook and equipment in your car, and follow current on-screen instructions where software differs.

THE QUICK ANSWER

Check the actual door state with a registered key, refresh your correctly bound vehicle in the app and separate remote status from a local Bluetooth-key connection. Record persistent mismatches for the dealer; do not leave a car unsecured because the app says locked.

The China-market owner report

A March 2024 C10 owner describes both directions of mismatch between the app and the actual car. The owner later attributes some behaviour to garage connectivity, but the thread does not supply a manufacturer-confirmed diagnosis.

Before you start

Keep the registered NFC card available. Approach unlocking can change the state as you get near, so note whether that feature is active during your check.

What to check

1Verify the vehicle directlyUse your registered key and check the doors locally. Check all closures and take the key with you before leaving the car.
2Confirm the selected account and carOpen My Car in the official app and ensure the correct vehicle is bound to your account. Do not unbind and rebind as a routine refresh.
3Separate local and remote operationThe manual says an authenticated Bluetooth key works within range without relying on the network. Remote vehicle information is a different function; record which one is failing.
4Capture a useful service reportNote the time, parking location/connectivity, phone/app versions and actual door state alongside the app indication. Share this evidence with the dealer if it repeats.

Tick steps as you go. Your progress stays in this tab.

Check the result

The immediate outcome should be a physically secured vehicle. Matching app data is useful, but a stale icon by itself does not establish a defective lock or prove the vehicle is safely locked.

Common questions

Does a working Bluetooth key prove remote status is current?+

No. The manual distinguishes local key operation from remote app functions.

Should I ignore an unlocked indication?+

Verify the car directly before leaving it; report a repeatable mismatch.

SOURCES & SCOPE

Where this guide comes from

Operating steps are checked against manufacturer documentation; Chinese owner discussions are labelled as anecdotal reports. They identify questions, not the prevalence or cause of a fault. Reviewed on 27 October 2026. This is a source-based guide, not a claim of hands-on vehicle testing.

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