How to restart a frozen Polestar 5 screen
Start by noting what has stopped responding: the screen, an online app or the connection itself. The owner manual provides two display-restart methods, including a physical control if you cannot use the touchscreen.
Based on the UK 2026 Polestar 5 manual. This is the documented display restart. The manual does not give a fixed number of seconds for either hold, so follow the visible change rather than a borrowed countdown.
Stop the car and apply the parking brake. Hold the top-bar Home symbol and select Restarting infotainment, or hold the tunnel-console play/pause button until the displays change.
Stop before attempting the restart
The car must be stationary with its parking brake applied. Make a note of the symptom before starting, particularly if the problem is intermittent. A useful description says which view or function failed, rather than only “the screen is broken”.
Restart using the Home menu
Tick steps as you go. Your progress stays in this tab.
If you cannot operate the touchscreen
Use the play/pause button on the tunnel console. Keep it pressed until the displays change and the restart takes place. Keep the same stationary-car and parking-brake conditions for this method.
Check the original symptom again
Return to the function that failed and see whether it responds. If the problem returns, keep your symptom notes for Polestar support rather than repeatedly trying unrelated button combinations.
Common questions
Must I hold the button for 20 seconds?+
The cited Polestar 5 instructions use the display change as the cue and do not specify a 20-second hold.
Can a restart help an internet problem?+
The manual lists loss of internet connectivity as one reason to try restarting the displays. It does not guarantee that every connection fault will be resolved.
SOURCES & SCOPE
Where this guide comes from
Written from the official references below. Reviewed on 27 October 2026. This is a source-based guide, not a claim of hands-on vehicle testing.
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