XPENG G6 phone key not connecting: checks before removing the key

Before you start

Park beside the vehicle with a charged phone and a working physical backup. Record whether the failure affects approach unlocking, starting, or both. Keep your existing key registered while checking permissions; deleting it can create an avoidable access problem.

Check the phone-key connection

1. 1Open the app againTurn on phone Bluetooth and reopen the XPENG app, especially after a phone restart or operating-system update. Keep the app running.
2. 2Check the key statusLook at the app’s Bluetooth key indicator. This manual describes blue as connected and grey as disconnected; this is separate from media Bluetooth.
3. 3Check permissions and signalAllow the app’s documented background and Bluetooth permissions. Hold the phone clear of a bag or your body while testing beside the car.
4. 4Run the guided checkOpen XPENG → Digital Key → Key Check. Follow the displayed guidance and retain the physical backup until access and starting both work reliably.

Tick steps as you go. Your progress stays in this tab.

Check the result

Repeat one normal lock-and-return cycle, then check the same failed function. If it still fails, record the phone model, phone OS, app version and XOS version for support. Keep verification codes and account details out of screenshots.

Chinese owner report — anecdotal context

A G6 owner reported that the key indicator stayed disconnected even though remote door unlocking still worked. Their phone-reset workaround is not treated as a verified repair here. Report dated 2024-04-30; domestic-market anecdote.

Common questions